This Fulfillment Policy outlines our procedures for delivering digital marketing services, handling cancellations, and processing refunds. By engaging our services, you agree to the terms set forth in this policy.
1. Delivery of Services
1.1 Service Delivery Timeline
- Standard Projects: Services will be delivered within the timeframe specified in your contract or service agreement. Typically, projects will be completed within 2-3 weeks from the start date.
- Ongoing Services: For ongoing services, delivery will adhere to the schedule outlined in the service agreement.
1.2 Communication
- We will maintain regular communication with you through email, text message, and phone calls to update you on the progress of your project.
- Any delays or issues affecting the delivery timeline will be promptly communicated.
1.3 Service Completion
- Upon completion of the service, we will deliver the final work product through email or a file transfer service.
- You are entitled to 2 revision rounds as specified in your contract. Additional revisions may incur extra charges.
2. Refund Policy
2.1 Refund Eligibility
- Full Refund: A full refund is available if you cancel your project within 7 days of the start date, provided that no work has been performed.
- Partial Refund: If the service has been partially completed, a partial refund may be issued based on the proportion of work completed. This will be assessed on a case-by-case basis.
- No Refund: Refunds will not be issued for completed work or services delivered in accordance with the contract. This includes but is not limited to completed campaigns, finalized reports, and delivered assets.
2.2 Refund Request Process
- To request a refund, you must submit a written request to
[email protected]or the refunds department with your reason for the refund and any relevant details within 30 days of the issue arising. - Refund requests will be reviewed within 5 business days, and you will receive a response regarding the decision.
3. Cancellation Policy
3.1 Cancellation by the Client
- Notice Period: To cancel a project, you must provide written notice to
[email protected]or the cancellations department at least 5 days before the scheduled start date. If the notice is provided less than 5 days before the start date, you may be liable for 15% of the total project cost. - Post-Start Cancellation: If you cancel after the project has started, you may be responsible for payment for work completed up to the point of cancellation, as well as any additional cancellation fees specified in the service agreement.
3.2 Cancellation by Our Company (411 Socials Limited)
- Reasons for Cancellation: We reserve the right to cancel services if you breach the terms of the service agreement, fail to provide necessary information, or do not meet agreed-upon deadlines.
- Notice Period: In the event of cancellation by us, you will be notified in writing, and any pre-paid fees for uncompleted services will be refunded within [number] business days.
4. Dispute Resolution
Any disputes arising from the fulfillment of services will be handled in accordance with the dispute resolution procedures outlined in your service agreement. We are committed to resolving issues amicably and efficiently.
5. Contact Information
For any questions regarding this policy, or to request a refund or cancellation, please contact us at:
411 Socials Limited
- US: 116 East Lafayette Street, Palmyra, MO 63461
- HK: FLAT 1512, 15/F, LUCKY CENTRE, NO.165-171 WAN CHAI ROAD, WAN CHAI, HONG KONG
- Email:
[email protected] - Phone: +1 307-227-6311
6. Policy Updates
We may update this Fulfillment Policy from time to time. Any changes will be posted on our website.
